Hi Norskman, welcome to the HP Forums. There are other ways around having to get into Windows to restore the computer. Since you can't enter the password, you will obviously have to use one of these other methods.
The easiest way is if you have already made recovery media. Creating and Using a Microsoft Recovery USB Drive (Windows 8)
The other option is detailed under the section "Reset your computer when Windows will not open" of this document: Recovering Software on Your HP Tablet (Windows 8)
The final option, is to order recovery media: Order software and driver media
Let me know if this helps.
TwoPointOhI work on behalf of HP
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